Welcome to PrimePins. These Terms and Conditions govern your access to and use of the PrimePins website, account services, wallet features, digital products, subscriptions, and related services.
By creating an account, placing an order, or using PrimePins, you confirm that you have read, understood, and agreed to these Terms and Conditions.
1. Eligibility
You must have the legal capacity to enter into a binding agreement in your jurisdiction. Where required by law, users under the applicable legal age must obtain permission from a parent or legal guardian.
You are responsible for confirming that your use of PrimePins and any purchased digital product is permitted in your country or region.
2. Account Registration
You must provide accurate, complete, and current information when creating an account. You are responsible for keeping your login credentials secure and for all activity performed through your account.
Do not share your PrimePins password with another person.
Do not create accounts using false or misleading information.
Do not sell, transfer, or rent your PrimePins account.
Contact support immediately if you believe your account has been accessed without permission.
3. Digital Products and Services
PrimePins may offer subscriptions, software access, licences, memberships, activation details, digital credits, accounts, online tools, and other digital products.
Each product page may contain specific information about its duration, supported region, delivery method, device limitations, usage requirements, and other conditions. You should carefully review this information before placing an order.
Product availability, pricing, features, and delivery times may change without prior notice. PrimePins may correct errors in product descriptions, availability, or pricing before an order is completed.
4. Orders and Payments
Placing an order is a request to purchase the selected product. An order is accepted after payment has been confirmed and the order has been approved for processing.
You must use a payment method that you are legally authorised to use.
Prices will be displayed before you confirm your purchase.
Additional payment processing or currency conversion fees may be applied by your bank or payment provider.
PrimePins may request additional verification for security or fraud-prevention purposes.
Orders may be cancelled where unauthorised payment, fraud, abuse, or a clear pricing error is reasonably suspected.
5. Wallet and Account Funds
PrimePins may allow users to add funds to an account wallet. Wallet funds may only be used for eligible purchases available through PrimePins unless another option is clearly provided.
Wallet balances are not bank deposits and do not earn interest. Deposits, withdrawals, refunds, and promotional credits may be subject to additional conditions displayed during the relevant transaction.
6. Digital Delivery
Digital products may be delivered automatically or manually. Delivery may take place through your order-details page, dashboard, registered email address, or another method stated on the product page.
Delivery times are estimates unless a guaranteed delivery time is expressly stated. You are responsible for providing a valid email address and checking your dashboard and order details.
Once login information, activation details, or other digital access has been delivered, you are responsible for keeping it confidential and following the provided usage instructions.
7. Refunds, Replacements, and Cancellations
Due to the nature of digital products, an order that has already been correctly delivered, revealed, activated, redeemed, or used is generally not eligible for a change-of-mind refund.
A replacement, store credit, or refund may be considered where:
The product was not delivered within the stated or a reasonable processing period.
The delivered access was invalid at the time of delivery.
The delivered product was materially different from its description.
The same order was charged more than once.
PrimePins confirms that the order cannot be completed.
You must report a delivery or access problem as soon as reasonably possible and provide any information required to investigate the issue.
PrimePins may first attempt troubleshooting or replacement before approving a refund. Nothing in these Terms removes any consumer rights that cannot legally be excluded.
8. Product Usage
You must use each product only for its intended and lawful purpose. You are responsible for following any device, region, account, subscription, or activation limitations stated on the product page.
PrimePins is not responsible for issues caused by unauthorised resale, password sharing, misuse, modification of credentials, prohibited activity, or failure to follow the supplied instructions.
9. Third-Party Products and Platforms
Some products available through PrimePins provide access to services operated by third parties. Their trademarks, software, platforms, and services belong to their respective owners.
Your use of a third-party platform may also be subject to that platform’s terms, policies, regional restrictions, and technical requirements.
Unless expressly stated otherwise, PrimePins is not the owner, developer, official distributor, or operator of any third-party platform.
10. Prohibited Activities
You must not:
Use stolen, unauthorised, or fraudulent payment methods.
Submit false chargebacks or payment disputes.
Attempt to gain unauthorised access to another account.
Interfere with the website, servers, or security systems.
Use automated tools to abuse, scrape, or overload the website.
Resell products where resale is not expressly permitted.
Use PrimePins for unlawful, deceptive, or abusive activities.
Copy or commercially exploit PrimePins content, branding, or design without written permission.
11. Account Suspension and Termination
PrimePins may restrict, suspend, or terminate an account where there is reasonable evidence of fraud, payment abuse, security risk, prohibited activity, or violation of these Terms.
PrimePins may request identity, payment, or account verification before restoring access or processing certain transactions.
12. Service Availability
PrimePins aims to provide a reliable service but cannot guarantee that the website, payment system, or every digital product will always be available without interruption.
Maintenance, technical problems, third-party provider changes, internet failures, or events outside our reasonable control may temporarily affect availability or delivery.
13. Intellectual Property
The PrimePins name, branding, interface, website design, written content, and original materials are owned by or licensed to PrimePins and are protected by applicable intellectual-property laws.
Purchasing a product does not transfer ownership of PrimePins or third-party intellectual property to you.
14. Limitation of Liability
To the maximum extent permitted by law, PrimePins will not be responsible for indirect, incidental, or consequential losses resulting from:
Misuse of a digital product.
Failure to follow product instructions.
Third-party platform changes or restrictions.
Loss of account credentials.
Internet, device, or software incompatibility.
Events outside PrimePins’ reasonable control.
Where liability cannot legally be excluded, PrimePins’ responsibility will be limited only to the extent permitted by applicable law.
15. Privacy
Your use of PrimePins is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.
16. Changes to These Terms
PrimePins may update these Terms to reflect changes in products, website features, business operations, or legal requirements.
The updated version will be published on this page with a revised “Last updated” date. Continued use of PrimePins after revised Terms become effective means that the updated Terms will apply to your future use of the service.
17. Governing Law and Disputes
These Terms are governed by the applicable laws of Bangladesh. Nothing in these Terms prevents a consumer from relying on mandatory legal rights available to them.
Before starting formal legal proceedings, you agree to contact PrimePins support and make a reasonable attempt to resolve the matter directly.
18. Contact Information
For questions about these Terms, an order, or a digital product, contact PrimePins support.
Email: support@primepins.net